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Blue Star brings law enforcement expertise to any retail environment, deploying tailored security strategies to prevent theft, safeguard employees and customers, and keep daily operations on track.
Retail operators walk a fine line every day. The same open, accessible environment that drives foot traffic and sales also creates exposure to theft, organized retail crime, and safety incidents that can disrupt operations and put people at risk.
When it comes to retail, Blue Star understands that security can’t come at the cost of the customer experience. We work closely with you to develop customized security strategies that fit the rhythm of your business, safeguard your customers and team, and protect your bottom line. From entry point monitoring to internal patrols, our active-duty and retired law enforcement officers are trained to maintain a visible, professional presence that deters theft without disrupting the experience your customers expect.
Your store, your employees, and your customers deserve security that’s built on real experience. Blue Star shows up ready to protect all three.
Because when every layer of your retail security operation meets the same high standards, the result is protection you can actually count on.
Blue Star is staffed exclusively by state-certified active-duty and retired law enforcement officers trained in public safety, firearms proficiency, and situational response to the rigorous standards of local, county, and state law enforcement agencies.
Our executive team brings field command and tactical unit experience that ensures disciplined operations and strategic oversight across every deployment.
With backgrounds spanning tactical units, investigative divisions, and specialized law enforcement operations, our personnel can be matched to the precise needs of your store.
Whether you need security for a single event, short-term incident response, or ongoing enterprise coverage, Blue Star scales to meet your needs.
Blue Star is staffed exclusively by state-certified active-duty and retired law enforcement officers with real-world experience in crisis response, investigations, and tactical operations. Our approach goes beyond presence—we design customized strategies to prevent theft, protect employees and customers, and maintain smooth store operations.
Blue Star offers both armed and unarmed security, assigned based on your store’s specific needs, risk level, and operational environment. Each officer is selected for their training, experience, and expertise to ensure the right professional is on site.
Yes. Our services scale to match operational needs, whether you need coverage for a single location, a short-term assignment, or an ongoing program across multiple sites.
Beyond traditional security, our officers are trained in loss prevention strategies, surveillance, and access control. We integrate with your store operations to identify vulnerabilities, monitor high-risk areas, and respond proactively to incidents.
Technology is only one layer of protection. Blue Star provides disciplined, law enforcement-led execution—meaning our officers assess risk in real time, intervene when necessary, and manage incidents with professionalism. This proactive presence reduces losses and enhances customer and staff safety.
We are trained to provide rapid response for both planned and emergency assignments. Our team can be deployed based on your operational schedule or peak hours, ensuring timely and effective security coverage.
383 Main Ave, Suite 505
Norwalk, CT 06851, USA
Phone: 203.941.4700
383 Main Ave, Suite 505
Norwalk, CT 06851, USA
Phone: 203.941.4700
Chief Executive Officer
Mark Hjelle is the CEO of Security Services Holdings, LLC as well as Protos Security and its subsidiaries. Mark is an experienced Chief Executive Officer and Board Member who has led large national business and facilities services firms for nearly 25 years delivering strong top- and bottom-line growth while building high-performing teams with strong culture. Most recently, he was CEO for CSC ServiceWorks, a B2B2C provider of technology-enabled consumer services. Prior to CSC, Mark was President of Brickman/Valleycrest a national provider of exterior landscape and snow removal services. Over the course of his 18-year tenure at Brickman, he held numerous leadership positions in operations, finance and business development. Mark holds a Bachelor of Science degree in Economics from The Wharton School of Business, University of Pennsylvania, a Master of Government Administration from the University of Pennsylvania Fels Institute of Government and a Law Degree from Case Western Reserve School of Law.
